Service Delivery / Shipping Policy

provides broadband-related digital services. No physical product is shipped for broadband recharge, renewal or bill payment.

How service is delivered

After a successful eligible payment, the transaction is mapped to the customer broadband account. Recharge/renewal or bill adjustment is processed electronically through the applicable broadband service workflow.

Processing time

Most successful payments are reflected promptly. If a transaction requires verification or upstream service processing, activation or account adjustment may take additional time. Customers can contact support for status confirmation.

Failed or pending transactions

If payment is debited but the service is not updated, please do not make repeated payments immediately. Contact us with the registered mobile/customer ID and payment reference so the transaction can be verified.

Support

Phone:
Email:
Business hours: