Cancellation & Refund Policy

This policy applies to eligible broadband recharge, renewal and bill-payment transactions handled by .

Before payment

Please verify the customer account, plan, duration and payable amount before completing payment.

Successful recharge or bill payment

Once a successful payment has been correctly applied to the intended customer account and the service/benefit has been delivered, cancellation may not be possible.

Duplicate or incorrect payment

If you believe a duplicate payment was made or an amount was applied incorrectly, contact support promptly with the payment reference and customer details. Eligibility for adjustment or refund will be checked against transaction and service records.

Failed or reversed payment

If the gateway/bank marks a payment failed or reversed, funds are generally handled according to the payment provider/bank processing cycle. Contact us if the account is not corrected after the transaction status is settled.

Contact

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